Commercial

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• As In-charge of commercial, you understand that speed to respond to Request for Quotations (RFQ) is important. And it makes a  difference between winning and loosing the deal. 

• You want to acknowledge client RFQs quickly and quickly put together a quotation and send it across.

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Operations Control

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• You are in-charge of the operations and command center. Your team needs to work with regional teams and drivers in near real time.

• You want to automate as much of the command center operations. Creating and scheduling trips automatically. Tracking and monitoring trips to optimize travel time and fuel costs.

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Transport

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• As In-charge of the transport operations, the P&L responsibility is on you. You want to optimize 3rd party transport cost. 

• You want to assess and evaluate options from multiple partners to get the most attractive rates. 

 

Customer Service

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• As In-charge of customer service, your KRA is improving Customer Satisfaction (CSAT) and reducing Average Handling Times (AHT).  

• Growing call volumes can pose a challenge to both, you wish to lend assistance to the customer service team so they can deliver a superior experience. Making it easier for them to pull information from multiple systems to update the customer.